We’ll often compare buying a new HVAC system to purchasing a car. They’re both big investments and should both come with some level of protection.
And just as you wouldn’t drive a new car off the lot without asking questions about its warranty, you shouldn’t have a new heating and cooling system installed without first knowing as much as you can about the warranty that comes with it.
Here are a few questions you should ask about your HVAC warranty.
1. What is the term of the warranty?
The term of the HVAC warranty refers to how long it lasts. A reputable heating and cooling manufacturer will stick by its system for more than just a few years. (After all, these systems are built to last decades.)
Heating and cooling repairs can sometimes be expensive, which is why it’s important to seek out warranties with longer terms. Just remember that units that come with a lifetime warranty may not always cover labor costs or will only cover them during the warranty’s first year.
2. What parts does it cover?
You might find that your warranty offers different timeframes for different components of an HVAC unit. For example, the furnace’s heat exchange might have a 20-year warranty on parts, but not offer anything for labor, while other components might come with only a 10-year warranty.
3. Do I need an extended warranty?
You might see a manufacturer pushing you to take an extended warranty. Exercise caution here, as this can indicate a lower-quality system. Ask questions in this situation. Find out how long the contractor has been in business and how long you’ll need to wait for a technician to repair your system.
4. Is it possible to void the warranty?
Sometimes, a simple mistake can lead customers to accidentally void their warranty. These mistakes include working with an unlicensed contractor, failing to register the system or the warranty in time, not using approved replacement parts and skipping annual maintenance.
5. Is there an installation warranty?
Your HVAC installer should be as willing to stand by their work as the manufacturer is willing to guarantee theirs. This means offering protection in case something goes wrong
What we tell our customers about their HVAC warranty
We often hear from customers who say that every HVAC quote they receive comes with the same 10-year warranty.
This is a common misconception. Although most manufacturers do offer a 10-year parts warranty, there’s a substantial difference between a manufacturer’s warranty and a contractor’s warranty. Some contractors offer a 10-year parts and labor warranty, while others offer warranties that expire a year after you install your system.
And a manufacturer’s warranty only applies to parts they make. If something goes wrong with your system, you might have to spend a lot of money for labor to replace an inexpensive component.
We recommend researching whether the manufacturer’s warranty covers the cost of shipping your unit back to them. Read reviews to see what their other customers have to say about how responsive they are to warranty claims.
At All Seasons Comfort Control, we offer a unique HVAC warranty that covers everything, without exclusions. That includes labor costs.
If you’ve had your system installed by another HVAC company, you can still sign up for our gold or platinum maintenance plan. You’ll receive a separate, three-year warranty on all repairs made to your system by All Seasons Comfort Control.
Contact us today to learn more and be sure to speak to one of our consultants and be sure to ask about this special HVAC warranty designed to put you first.